Frequently Asked Questions
Find answers to your questions about our hot air balloon rides and services.
We recommend wearing comfortable clothing and closed-toe shoes. Dress in layers as it can be cooler at higher altitudes.
Yes, children are welcome on our rides, but they must be accompanied by an adult at all times.
Yes, there is a weight limit per passenger for safety reasons. Please contact us for specifics.
Each ride includes a pre-flight briefing, flight, and a post-flight celebration with refreshments.
Absolutely! We encourage you to capture the stunning views, but ensure it’s secured during the flight.
Cancellations made 48 hours in advance are fully refundable. Last-minute cancellations may incur fees.
Yes, we offer discounts for groups of 10 or more. Please contact us for more details.
Our founder, an aviation enthusiast, dreamed of sharing the beauty of Mexico City from the skies, leading to the establishment of our company.